Customer Support and Communication Guide
If you need assistance or have any questions, please don't hesitate to reach out to us through our official channels.
Getting Help
At Amusement City Casino, we strive to provide the best possible experience for all our guests. Our team is available to help with any queries or issues you may encounter during your visit. We kindly request that you choose the most suitable support channel for your issue from those listed below:
Our experienced staff are on hand at all times to assist with any questions, concerns, or issues you may have while visiting our venue. Simply approach a member of staff and they will be happy to help.
Phone Support
If you prefer to contact us by phone, please call +353 (0)1 474 3273 during the following hours:
For email support, please submit your query or question through our official website's contact form. We will do our best to respond as soon as possible.
WhatsApp Updates
Stay up-to-date with the latest news and promotions from Amusement City Casino by subscribing to our WhatsApp channel for game updates, jackpot notifications, and special offers.
Our comprehensive Help Centre is available 24/7 on our website, featuring a wealth of information on various topics including responsible gaming practices, account management, and technical troubleshooting. If you're unable to find the answer to your question or require further assistance, please don't hesitate to contact us through one of our support channels.
Verification and Account Support
For any queries related to verification, account setup, or recovery, please contact us via email through our website's contact form.
At Amusement City Casino, we prioritize responsible gaming practices. If you or someone you know is struggling with gambling addiction, we encourage you to reach out for support. Our team can assist you in self-excluding from our games and provide guidance on maintaining a healthy balance.
Technical Support
For technical issues related to your online experience, please refer to our Help Centre for troubleshooting guides and resources. If you're unable to resolve the issue yourself, contact us through one of our designated support channels and we'll do our best to assist you further.
In rare cases where a complaint or dispute arises regarding your visit or gaming experience with Amusement City Casino, please follow these steps:
We are committed to resolving all issues promptly and fairly according to our standard operating procedures.
While we strive for a timely response, please note that actual wait times may vary based on support volume during peak periods. We appreciate your patience and understanding as we work diligently to address each query.
Security Assistance
Your account security is of utmost importance to us. If you suspect any unauthorized activity or require assistance with securing your account, please contact our dedicated team immediately for support.
Our official website and Help Centre are designed to be fully accessible on various devices. You can easily access all the information and support channels mentioned above from your mobile device, ensuring a seamless experience regardless of how you choose to engage with us.
Multilingual Support
English is our primary language for communication and customer support. However, please note that additional languages may not be supported through some channels due to operational limitations.
We recommend choosing the method most suited to your needs: phone, email, or in-person assistance at one of our venues. If you have a specific preference, feel free to share it with us and we will do our best to accommodate your request.
General Support Workflow
For all support requests:
Your feedback and suggestions are highly valued, helping us continuously improve your experience with Amusement City Casino.
